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American National is a group of companies writing insurance products in all 50 states as well as the District of Columbia, although the type of policy available varies by state. New York is the one state where only affiliated companies and subsidiaries are licensed to do business.
American National products are mainly sold through agents, although some life insurance products are available for purchase online. Agents can be found through the website for all states and some U.S. territories where the company is licensed.
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American National does not provide detailed product descriptions online; rather, they point customers to agents for more information regarding policies. The types of products that are available include both personal and commercial lines insurance, and they also administer pension plans for small businesses.
American National writes a variety of life insurance products including whole, term, and universal. They also offer annuities, both fixed and variable. Life insurance is the only product that is sold directly and not only through agents, via a separate website.
Personal Lines Property & Casualty
The property & casualty products from American National cover the basics of personal insurance, including:
- Auto Insurance
- Home Insurance
- Recreational Vehicles such as watercraft, RVs, collector cars
- Renters Insurance
The website does state that they offer a Cashback incentive for loyal customers. If the client has their home and auto insured through the company and is claim free for a period of three years, they are issued 25% of eligible home and auto premiums back in cash (not available in all states). Customers who have mentioned the program seem to be pleased with it.
These products are designed to make payments on debts in the event that the policyholder becomes unable to do so. Policy types include credit life, credit disability, credit involuntary unemployment, and property policies.
Commercial Insurance policies are available for small businesses. American National also writes agribusiness coverage.
Plans from American National include major medical, Medicare supplemental, and disability insurance.
Online quoting is not available for most of the products from American National. Only their term and whole life insurance products can be bought online, through the American National Direct website. Online quoting requires providing contact information that allows the company to contact you by phone in order to follow up on the quote and complete the application – which may put off some insurance shoppers who simply want to get numbers without being contacted.
American National is very focused on their life insurance products, and likely has competitive rates. For other products, it is difficult to say what sort of rates they might offer. It is unlikely that, as an agent-driven company, their auto rates will be as competitive as major direct-buy insurance companies.
American National provides very little information on their website with regards to claims. They do have claims forms available to download for some of their products, including life and health insurance, however, with regards to property & casualty claims the client is directed to contact a toll free number. This is likely a function of the company’s focus on life insurance and other similar products; however, the lack of information is still a major oversight.
There is information available to contact customer support, and a customer access point where policyholders can log into the company’s system to manage accounts. The website does not say whether there is any claims access through this portal.
It seems likely that American National directs claims through the customer support line or accepts them through the agents that sell their products, but without any real information on the website it is difficult to say with any certainty.
American National Insurance is not BBB accredited, and is not rated by the BBB. There are however, 21 complaints listed in the last three years, six of which have been closed in the past 12 months. Those are low numbers for such a large company.
Reviews of American National are mixed, but there are a good number of positive reviews, which is always encouraging. There are more positive reviews for the company’s life insurance subsidiary than for the property & casualty company, but overall there are still enough good reviews to easily balance out the negative ones. Most complaints center on claims issues.
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The lack of information regarding the details of the company’s product offerings makes it difficult to come to a clear picture of what they offer and whether they are a good value for consumers. American National has a fairly good reputation, with more positive reviews than are commonly seen for a property & casualty company.
It may be worth a look for those who prefer to use an agent. They are a big player in the life insurance market and look to be worth considering. That said, it is difficult to provide a real recommendation for this company due to the overall lack of information on products and claims processes.
For a list of companies that we recommend, visit our Best Insurance Companies page.