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Federated National Summary
Established in the Fort Lauderdale area in 1992, Federated National focuses mainly on personal lines including homeowners, condo, and renter’s insurance. Federated National ranks in the top 5 Florida insurance companies for number of new homeowner policies written and policies in force as of most recent data from 2016 from the Florida Office of Insurance Regulation. The company writes homeowner policies in Alabama, Louisiana, Texas, and South Carolina.
The company also writes general business liability policies in Florida, and is licensed in Georgia, Texas, Louisiana and Alabama for commercial lines as well.
Federated National policies are written through a network of independent agents, and currently online quoting is not available, although the website will direct you to an agent in your area for a quote. Federated National was previously associated with American Vehicle Insurance Company, but they are no longer in business and have no policies in force.
The majority of Federated National’s business is in the property & casualty market, including homeowners, flood, personal auto, and general liability.
Federated National writes standard homeowners insurance policies, with packages that include liability, structure coverage, and more. In addition to standard homeowners, the company also writes a variety of other home products, including:
- Condo insurance
- High value home policies
- Renters Insurance
Currently Federated National does not offer products for non-standard dwellings, mobile, or manufactured homes. The company mainly insures homes in good repair and with a low level of risk to the company.
In the commercial market, Federated National currently writes only general liability policies for a variety of different types of businesses, as well as for special events. Federated National does not write full Business Owner package policies. Liability policies can be purchased to supplement other business insurance policies. Policies are available in Florida only.
Federated National also writes Umbrella liability policies for individuals needing extended liability coverage above and beyond their auto and homeowners limits. They also write flood insurance through the National Flood Insurance Program.
Federated National does not currently offer online quoting for price comparisons. Quotes are available through agents, who may offer an online option on their own website. As a local insurer, they are unlikely to compete with larger, national companies, but the fact that they are writing a considerable amount of new business each quarter indicates competitive pricing.
The company states that they aim to provide affordable policies, and are likely to do so for homeowners who meet their standards. Higher-risk properties are unlikely to find the best rate with Federated National.
The company does offer a range of discounts to help bring premium down, including a multi-policy discount if you combine the homeowner policy with the flood policy. The company website claims an average of $2089 in credits to homeowners who purchase their policies.
Premium payments can be made online through the company’s website for convenience, by mail, or over the phone.
For direct support with a claim issue, email firstname.lastname@example.org
Federated National offers claims reporting 24 hours a day, 7 days a week through a fully staffed call center. They also have online claims reporting forms that can be submitted at any time of day or night. All necessary claims reporting information is clearly provided on their website. Claims can also be filed through your insurance agent.
Like most insurance companies, Federated National has a network of providers that will work directly with the claims department to handle estimates and repairs. Federated National offers a free assessment of water damage claims from a water remediation company that will come out on any water loss to examine the damage and estimate repairs.
The company also has a claims Satisfaction Survey on their website where customers can share their experience.
Federated National is currently BBB accredited and carries an A+ rating, determined from a variety of factors beyond customer complaints. The BBB does report a somewhat high level of complaints for a company of this size. In the past three years the company has had 88 complaints with 52 of those closed in the last 12 months. Currently the BBB shows no record of government actions against the company in the past three years.
The Florida Department of Financial Services shows 107 complaints against the company for homeowners insurance in 2013, the most recent full-year data available, and a 1:1088 ratio of complaints to number of policies in force. This ratio is relatively high, indicating one complaint on average for every 1088 policies the company has in force. As of the third quarter report for 2014, the company seems to have improved with a 1:31960 ratio, which may indicate that they have been working to resolve problems.
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Federated National is a relatively young company that seems to have had some growing pains. The company continues to write more new business every year and may also be working to improve issues that have contributed to a high number of customer complaints in past years. Federated National is unlikely to offer the most competitive rates for many insurance customers, but may be a good choice for a specific market looking for homeowners or liability coverage who have a clean insurance record and low risk.
For a list of companies that we recommend, visit our Best Insurance Companies page.