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Stillwater Insurance Group Summary
Headquartered in Jacksonville, Fla., Stillwater Insurance Group, formerly known as Fidelity National Property & Insurance Group, was founded in 2000 as a subsidiary of Fidelity National Financial, one of Forbes Top 500 largest companies.
The change took place in October 2013 as part of interior changes and rebranding. Stillwater offers personal auto insurance, residential, and umbrella insurance in all 50 states. It also offers commercial insurance. All of the Fidelity National Property and Casualty Insurance Group companies subsequently were rebranded under the Stillwater name.
Fidelity National Flood became a member of Wright Insurance Group in 2011, and since then the name has changed to Wright Flood.
Mark O. Davey is the President and CEO of Stillwater Insurance Group.
Stillwater provides both personal insurance and commercial packages that concentrate on niche markets such as offices, retail, churches, and deli/coffee shops. Its personal products include:
- Auto insurance
- Homeowner and condo insurance
- Landlord insurance
- Earthquake insurance
- Personal umbrella
Multiple discounts, such as multi-policy, are available, including:
- New Home
- Home Alarm
- Claim Free
- Type of Roof
- Insured Age
- Gated Communities
- Accredited Builder
- Marital Status
Wright Flood is still available with residential policies or separately through its independent agent network.
Stillwater now offers online quotes, however, they do not appear to offer auto insurance quotes for the states that we test in. Personal umbrella and commercial insurance quotes are available at 855-712-4092 or through an independent agent. The “Quick Quote” option is visible on their webpage and right beside the “Find an Agent” option.
All policy types can begin the claims process at 800-220-1351. Their website offers a clearly labelled menu bar that includes “Claims”, that gives the user general information regarding initial claim reporting steps. Residential property, auto, and umbrella policy holders can also email firstname.lastname@example.org. The claims service is available 24/7 and an adjuster will call once the initial call has been made.
Stillwater Insurance Group has been accredited on the Better Business Bureau (BBB) website since 2015. It has received 29 complaints in the last three years, and nine complaints closed in the last 12 months. The majority of the problems on the site seem to be with products and services.
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Stillwater Insurance Group offer a user-friendly experience on their website. In terms of reviews, the company seems to have a fair bit of positive ones across the board, which is something to be proud of.
While they overall look and feel of their online presence is certainly better than it was before, where they continue to lack is in their readily-available information. When browsing through their website they offer very little in the way of info about their products and services.
For a list of companies that we recommend, visit our Best Insurance Companies page.