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Founders sells home and auto insurance to individuals as well as commercial liability coverage for a variety of industries.
The company’s website is fairly sparse, with little information for consumers. For better details, it helps to view the agent site instead, as it includes a bit more information such as their services, financing, and products. Even then, the company obviously intends to sell most policies through agencies rather than direct sales.
Auto policies are sold in Illinois, Ohio, Wisconsin and Indiana. Founders specializes in handling difficult risks including poor driving record, poor driving record, and financial responsibility requirements. High-risk and non-standard drivers can obtain policies with limits up to $50,000 for property damage and $100,000 per person or $300,000 per incident for injuries. Unlike some companies, Founders does not run credit scores as part of the quote process, making it accessible to some people who could not otherwise qualify for coverage.
Founders caters to both standard and non-standard homeowners, and it offers a number of different policy configurations to suit the needs of a particular individual. For example, the HO-3 Standard policy offers up to $500,000 in dwelling coverage to homeowners without a history of prior claims. HO-6 insures a home at up to $100,000 but will allow homeowners with up to two losses within the last three years.
All policies can have added endorsements for personal property/contents, loss assessments, equipment break-down, identity fraud, and more. As with Founders Insurance auto policies, their homeowners programs are not credit scored meaning credit scores are not collected for homeowners policies thus giving them a unique advantage.
Founders sells several types of insurance to businesses, including commercial auto insurance and commercial liability. Other specialties include liquor liability insurance for restaurants, special events protection for large events and gatherings, accidental death and unemployment insurance for workers.
There is no direct online form on the Founders website for obtaining a quote. You can choose the “Contact Us” option on the webpage, put in your information and the company will put you in touch with an agent near you. You also have the option of calling customer service at 847-768-0040 during business hours for information or choosing. A faster route would be to use the “Find an Agent” tab on the left-hand side of the website to get the information for the closest independent agency that handles Founders policies.
Also on the left-hand side of the website you will notice a section titled “Report a Claim” The Founders claims department can be reached toll-free at 888-676-4342. There is no online claims form, although there is an email form on the site for general questions and correspondence.
When filing a claim, you’ll want to provide information about the loss and as much contact information as possible for the other parties involved. That will speed up the liability investigation and help bring the claim toward closure more quickly. Also be sure to ask for a direct phone number for the adjuster assigned to your claim so that you don’t have to be re-routed every time you call; that will cut down on some of the communication problems that some people have mentioned with this and other small insurers.
Founders Insurance has been accredited with the Better Business Bureau since 2012 and has an “A+” rating on the website. There are a total of 181 complaints with 144 of them being problems with product or service.
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Communication is vital for an insurance company to be successful, and it seems to be something that Founders lacks based on its consumer complaints. Because of its small size compared to its territory, and its reliance on independent staff, Founders seems to be less involved then other insurers of comparable size.
For a list of companies that we recommend, visit our Best Insurance Companies page.