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Haulers Insurance Company Summary
Headquartered in Columbia, Tenn., Haulers Insurance, begun in 1986, provides personal and commercial auto insurance marketed through more than 700 independent agencies. They were acquired by the Shelter Insurance Group in 2008.
Although Haulers focuses on personal and commercial auto, agents can combine its policies with other Shelter products to offer additional discounts and seamless coverage’s. It works similar to the way Farmers Insurance can cross sell products from their subsidiaries like Foremost, Bristol West and 21st Century Insurance.
Personal and commercial: TN, GA, IN, MO, VA
Also licensed in: AZ, IL, IA, KY, LA, MS, NC, OH, OK, SC, TX, WV
Haulers offers standard packages of liability, property damage, bodily injury, and uninsured motorist to both preferred and standard rated customers. Extended coverage’s such as loan lease and rental reimbursements are available but levels will differ by driver rating.
Commercial Auto Insurance – Haulers offers business auto policies including liability, property damage, bodily injury, uninsured motorist, medical payments and more.
Commercial Liability – Haulers’ commercial coverage’s are specialized for the automotive industry to include used auto dealerships, auto repair shops, body shops, tire stores, brake shops, detailing, transmission and muffler shops, oil & lube facilities, and auto accessory installation shops. In most cases, if the necessary insurance is not available directly through Haulers, it will be available through another Shelter Insurance group company with matching discounts to provide a seamless set of policies.
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Haulers’ rates are competitive in the primary markets it serves, especially for standard personal auto. However, its website does not offer a direct online quote option or a search engine to find agents.
Customers can create a login which will provide access to online claims and policy management options. Claims can also be reported at 800-346-6071 (24 hours a day, seven days a week) while other claim questions should be directed to 888-296-7419, Monday through Friday, from 8 a.m. until 4:30 p.m. Central Time.
Haulers Insurance is rated A+ by the Better Business Bureau with eight complaints in the last three years, three of which were closed in the last 12 months.
Results are not drastically different from the National Association of Insurance Commissioners (NAIC) Center. Based on a national median complaint ratio of 1.00, Haulers Insurance received the following scores from the NAIC Center 2016:
- Private passenger auto insurance: 2.54 (seven complaints).
- Commercial auto: 2.16 (one complaint)
- Commercial liability: 0.00 (zero complaints)
- Commercial property: 0.00 (zero complaints, but a very small amount of written policies.)
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Overall, this company’s website provides little information regarding their policies, without a login. Better rates may be available for preferred customers, but standard rate customers in the primary market areas should chat with an agent to get a quote. Commercial auto customers in the primary market areas may find a good bargain, whereas auto industry companies may also want to look into Haulers for their insurance requirements.
For a list of companies that we recommend, visit our Best Insurance Companies page.