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About Horace Mann
Horace Mann was founded in 1945 by two Illinois teachers; the purpose of the new company was to provide educators with affordable auto insurance. The company expanded both its geographical reach as well as its product lineup over the years, and also opened its doors to all school employees.
Named for the founder of modern public education, the company aims many of its services at the needs of teachers, including things like student loan assistance and assistance with classroom funding. Workshops and other financial planning services are also available.
Products are sold through agents, who are often former educators. The company’s headquarters is in Springfield, Illinois, with agencies and offices throughout the country.
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Horace Mann offers the big three in personal insurance – auto, home, and life, along with a few other options and several financial products.
Horace Mann’s auto insurance program offers all of the basics of coverage including legally required coverage and options like comprehensive coverage, collision coverage, roadside assistance, and rental reimbursement.
The Educator Advantage package is also included in every policy sold to a teacher at no additional charge. This includes a number of benefits:
- Increased roadside assistance coverage (if this option is added to the base policy)
- Waiver or reduction of the deductible on vandalism that occurs on or near school property or at a school-sponsored event
- New car replacement
- $1,000 in pet coverage
- Liability coverage for transportation of students in the insured vehicle
Discounts on the auto policy include an educator discount for teachers and administrators, association discount for members of certain educational associations, and a payroll deduction discount. There are also standard discounts like multi-policy.
The home insurance package policy is basic, covering the dwelling and other structures, personal property, liability, and loss of use. Extra coverage can be added on to customize the policy, including:
- Refrigerated goods
- Scheduled personal property
- Replacement cost on personal property
- Identity theft
There is an Educator Advantage endorsement for this policy as well, covering money or goods for a school-sponsored event against theft, lock replacement and re-keying, and a deductible waiver on claims for items stolen during a school-sponsored event away from home.
The discounts are similar to those found with other policies; new construction, protective devices, and auto/home among them. There is also a loyalty discount for those moving from a renter’s policy to a homeowner’s policy with the company.
Horace Mann’s renter’s policy is as standard as the homeowners, covering personal property, liability, and loss of use.
Life and Disability Insurance
The site does not offer details on the policies, just general overviews of the type of insurance and how it works. Visitors are directed to contact an agent for more information.
Disability insurance is also available, but as the life policies, details are not available.
Horace Mann offers a range of financial products aimed mainly at retirement savings, but also college savings. These include:
- 529 College Savings
- Investment Management Services
- Traditional and Roth IRA
- Horace Mann Educator Advantage IRA
- 403(b) and 457(b) savings plans
Online quoting is not offered by Horace Mann, and rates are only available through an agent. An agent locator is found on the website that helps visitors to find a local source for rate information.
Since Horace Mann serves only a specific market, it is not surprising that the offer quotes only through agents.
In searches of the California Department of Insurance sample rate database, Horace Mann frequently appears among the lowest price for car insurance. We ran a sample through that system for this review and found Horace Mann to be the third least expensive option for standard coverage.
Claims can be reported to Horace Mann 24/7 through a toll-free number that is the same for life, auto, or home but differs for other claims. A separate number is listed for glass-only claims as well as for disability claims.
The company does offer online claims filing, but only when logged into the insured’s web account. There is a mobile app, but it does not appear to have a claim filing function.
Glass claims are handled through Safelite, a national mobile glass repair and replacement company. They are used by many large insurance companies and work directly with the claims department for direct billing.
The site provides a checklist for each type of claim and a basic overview of what to expect from the process. Claims information is easy to locate on the site and presented clearly and concisely.
Ratings and Consumer Reviews
Horace Mann has an A+ rating with the Better Business Bureau (BBB), with a total of 19 complaints on file in the past three years. There are 11 negative customer reviews on the website, many of them complaining about poor customer service and billing issues.
We were unable to find much in the way of customer reviews elsewhere, including the usual insurance review sites. A lack of reviews usually denotes a positive reputation, since people are less likely to write a review when happy than when dissatisfied.
The Bottom Line
Horace Mann has a good reputation and appears to have low rates, at least based on the information we were able to find. They are well worth a look for those who are school employees and are seeking a company aimed at the needs of educators. Products are basic but solid and should meet the needs of most customers, with added benefits for teachers.
For a list of companies that we recommend, visit our Best Insurance Companies page.