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The Kaiser Permanente organization currently employs over 200,000 people and services over 11 million healthcare members. They were founded in 1945 by Henry Kaiser and Sidney Garfield, and are headquartered in Oakland, California.
Kaiser Permanente Products
Although Kaiser Permanente is a nonprofit organization, they do offer a wide selection of health related products for individuals, families, and businesses. Their most popular items include:
- Individual Health Insurance
- Family Health Insurance
- Medicare Plans
- Employer-sponsored Health Insurance
Kaiser Permanente Consumer Complaints
Kaiser Permanente is not accredited with the Better Business Bureau and currently has an F rating. This is very odd because there are only 44 complaints on file over the last 3 years as some of their major competitors have more complaints, yet receive better ratings.
The BBB site does state the the reason for the poor rating is due to the company’s failure to respond to seven complaints and five complaints that were filed that were unresolved. While the F rating still seems a bit harsh, the BBB is known to be quite strict with regards to unresolved complaints.
There are a number of other profiles with better ratings on the BBB for different locations of Kaiser, however in our example above, we used the company’s headquarters.
Kaiser Permanente Consumer Research Reports
Kaiser Permanente scored the highest ratings possible in customer satisfaction during the 2017 Health Insurance Plan Study put on by JD Power and Associates. Kaiser ranked the highest in six regions, Maryland, South Atlantic, California, Virginia, Northwest and Colorado.
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Kaiser Permanente scored the highest on the J.D. Power study regarding customer satisfaction. They have very few complaints on the Better Business Bureau and other consumer forums compared to their competitors. Additionally, they are not-for-profit, which some people may find as an added benefit. Kaiser Permanente is an all-in-one health care provider that covers patients on both ends. This can become an issue because they are the insurance company as well as the care provider. This seems to be a conflict of interest because they control both the treatment and the money. For example, if a particular treatment is very expensive, the concern would be that they could deny the procedure because ultimately they would have to foot the bill.
For a list of companies that we recommend, visit our Best Insurance Companies page.