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The company was founded in 1989 and today employs around 600 people. It’s headquartered in Ohio, but products are available in several other states. Policies are sold through independent agencies, and there’s no way to get a quote through the National Interstate Insurance website.
National Interstate Insurance sells a variety of specialty insurance products. Most of its policies are for transportation and fleet vehicles, including school buses, ambulances, and public transit vehicles. It also sells products for cranes and other specialty construction vehicles.
It does not sell personal auto insurance in any state, but it does cover RVs owned by individuals. Additionally, if you have RV insurance, you can cover your towed vehicle under a “companion auto” policy to pay a single deductible for both vehicles if they’re damaged in a loss.
There is no quote request form available on the National Interstate Insurance website, and there’s no obvious phone number listed specifically for quotes. Under each insurance choice, there is also a personalized email to contact should you require further information.
The customer service number varies depending on the product you’re buying. Check the “Contact Us” page to find the one that fits the product you’re looking for.
There are a few different phone numbers for claims. The general claims line is 800-929-0870; for after-hours emergencies, call 985-247-4334 instead. That line is for claims requiring on-scene claim support and investigations.
If you’re a member, you can also report a claim online by logging into the “loss reporting“ page on their website. However, use the emergency phone number instead for serious or catastrophic losses.
National Interstate Insurance is not accredited with the Better Business Bureau, and currently holds an “A+” rating. There have been only six complaints filed on the BBB in the last three years, two of which have been closed in the past 12 months. There are few consumer reviews on other sites listed for the company. This is fairly common for commercial insurance companies since they deal primarily with corporations rather than individual policyholders.
It’s worth mentioning that the employee reviews on Glassdoor are generally positive, suggesting that the company treats its workers well and most employees are satisfied. This often translates to better customer service.
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As a specialty insurance company, National Interstate seems to offer thorough coverage for these specialty vehicles. It’s obviously geared toward business clients rather than individuals. For RV insurance, the company’s one-deductible companion auto plan can translate into a good policy, but there is not enough consumer information available to see whether the company is the best fit for these products. If you require insurance for specialty vehicles, like construction equipment, you should check them out.
For a list of companies that we recommend, visit our Best Insurance Companies page.